CAF Support

Network Operations Centre

For network outages and scheduled maintenance please visit our Network Support page.

• Business Hours (EST) Telephone – 613.903.4061
• 24/7 Telephone – 613.944.5612
• On-call Engineer – 613.944.5611
• E-mail: tickets@canarie.ca

Administrative Support

• Apply to join CAF
• Add additional services to your current CAF Participation Agreement
• Add, remove or replace authorized CAF contacts at your organization
• Apply to join the R&S Entity Category
• Apply for Sirfti compliance
• Email: canops@canarie.ca
• Phone – 613.943.5378

eduroam Support

• Documentation (Setup, Troubleshooting, Solutions)
• Service Bulletins
• Service Announcements
• eduroam Tools
• FAQ

eduroam Visitor Access (eVA) Support

• eVA Visitor Access Guides
• eVA Instructions for Visitors
• FAQ
• eVA Support Videos

Federated Identity Management Support

• Documentation (Setup, Troubleshooting, Solutions)
• Service Bulletins
• Service Announcements
• FIM Tools
• FAQ